Customer Privacy Notice & Call Terms
Last updated: February 2026
Company Information
- Company: British Fast Track (A Trading Name of 1st Link Limited)
- Industry: Private Hire / Travel Services
- Location: United Kingdom
- Regulation: UK GDPR Compliant
Call Recording
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All calls to and from British Fast Track are recorded for:
- Staff training and quality control
- Booking verification and service accuracy
- Compliance with applicable laws and regulations
- You will be notified at the start of the call. If you do not wish to be recorded, please inform the call handler immediately.
What Data We Collect
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When you contact us, we may collect:
- Full name
- Contact number and/or email address
- Pickup and drop-off locations
- Date and time of journey
- Any special requests (e.g., accessibility needs)
- Payment information (if applicable)
How We Use Your Data
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We only use your data to:
- Confirm and manage your bookings
- Contact you regarding your journey
- Assign a suitable driver or vehicle
- Comply with legal and regulatory obligations
- We do not use your information for marketing purposes unless we have your explicit consent.
Sharing Your Data
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We may share necessary booking details with:
- Licensed private hire drivers
- Trusted subcontracted transport providers
- Regulatory or legal authorities, if required by law
- All partners are required to handle your data securely and lawfully.
GDPR & Your Rights (UK)
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Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal limits)
- Object to or restrict certain types of data processing
Consent
By continuing the call or confirming a booking, you agree to the terms of this privacy notice.
Usage
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This notice can be used for:
- Website privacy policy
- On-hold phone message
- Agent call script (first-time disclosure)
- Booking confirmation email or SMS (with link to full T&Cs)
We are a licensed private hire service, registered under PCO with license number 11532.
Questions About Your Privacy?
Contact us at info@britishfasttrack.com for any data-related enquiries.
Contact Us